Exchanges and Returns
CHANGES AND RETURNS
What do I need to do to exchange or return a product? It's very simple and you have a Lifetime Guarantee.
You can make changes or returns of Batech products. at any time from the date of delivery of your order, without time restrictions. Please remember that product labels cannot be removed and you must present the purchase receipt to proceed with these processes.
You can choose between these two options:
> Exchange or return at the official physical store Store Batech (C/ Provença 203, Barcelona)
> Exchange or return to home or delivery point
If you choose to make the exchange or return at home or delivery point, you just have to follow these steps:
1. Put the item back in its original packaging and do not remove any labels.
2. Send us an email to info@batech.cat indicating the order reference and we will contact you.
3. We will send you a courier who will collect the package to be exchanged or returned at the same delivery point.
Costs of Exchanges and Returns
Catalonia: All exchanges and returns are free .
Rest of the world: The exchange or return has a cost equivalent to the shipping paid at the time of purchase.
You can exchange or return the purchased product provided that:
> The product has not been washed or used in any way (except for reasonable wear and tear as a result of checking and trying out the product)
> The product is in perfect condition, as delivered.
> The product is returned with the original packaging and labels
Once the returned product has been satisfactorily inspected, Store Batech 2016, sl will refund the customer the price of the product immediately after receiving notification of the return of the product(s) and their cancellation order.
Refund information
The refund will be made in the same method as the original payment.
Store Batech 2016, sl will not make any refund until it has received the returned product and verified its conditions. Once the product conditions have been verified, you will receive a refund with the corresponding amount.
